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Army Community Service

Per U.S. Army Alaska guidance, face masks must be worn while inside a DoD facility regardless of vaccination status.

COVID-19 SAFETY

We are committed to ensuring the health and safety of our Soldiers, Family Members, Retirees, Civilians, and the entire community. Help us maintain a healthy community by adhering to the specific COVID-19 precautions listed below.

  • No more than 3 customers in the lobby at one time
  • Face coverings are required to be worn by all adult patrons, children over the age of 2, and staff
  • Social distancing and sanitization precautions in place

Army Community Service is an empowered team that provides comprehensive, coordinated, and responsive advocacy and prevention, information and referral, outreach, financial, employment, Soldier and Family readiness, exceptional Family Member and relocation assistance services that support the readiness and well-being of Soldiers and their Families, Civilian Employees, and Retirees.

ACS Program Phone Numbers

The Fort Wainwright Army Community Service (ACS) is a comprehensive blend of quality of life programs in line with Department of Defense (DoD) activities. The programs offered are intended to provide support services, education, and information to assist Soldiers, Family Members, Retirees, and DoD Civilians assigned to Fort Wainwright.

Our list of ACS Programs and phones are listed below.

Program

Phone Number

ACS Front Desk

+1 (907)353-4227

Army Family Team Building (AFTB)

+1 (907)353-4332

Army Family Action Plan (AFAP)

+1 (907)353-4227

Army Volunteer Corps Program (AVC)

+1 (907)353-4337

Employment Readiness Program

+1 (907)353-4337

Exceptional Family Member Program (EFMP)

+1 (907)353-4335

Family Advocacy Program (FAP)

+1 (907)353-7317 or 24/7 at +1 (907)482-7165

Financial Readiness and

Army Emergency Relief

+1 (907)353-7453 and +1 (907)353-3459

Lending Closet +1 (907) 353-4333
Mobilization & Development Program +1 (907)353-4332
New Parent Support Program

+1 (907) 353-4185 or

+1 (907)353-2101

Relocation Readiness Program +1 (907)353-7908
SHARP - 24/7 +1 (907)353-7272
Survivor Outreach Services (SOS) +1 (907)384-0272

 

Other Assistance Phone Numbers

Agency

Phone Number

Domestic Violence Victim Hotline -
Text or Talk 24/7

+1 (907)799-9770

Military & Family Life Counselors

 

Adult and couple:
(907) 251-8458
(907) 308-9413
(907) 214-1072 (currently virtual)

Child & Youth:
(907) 251-8199
(907) 205-0905

Embedded: 1/25 SBCT:
(907) 251-8425

Spiritual Assistance Chaplain - 24/7

 +1 (907)353-4180

  

Agency

Phone Number

Military Police (24 hrs)

+1 (907) 353-7535

Off Post Emergency (Police/Fire)

911

Medical Health Clinic (BACH)

+1 (800)478-5172

Social Services & Counseling Behavioral Health

+1 (907)361-6059

Social Services & Counseling – Social Work Services

+1 (907)361-6284

Social Services & Counseling – Army Community Service

+1 (907)353-4227

This form is not currently available.
Learn About Army Life

Army Family Team Building (AFTB) includes online and classroom classes that cover topics such Army life, self-development and leadership skills. AFTB Level Modules feature:

  • Level Knowledge: Learn about Army life and how to maneuver through daily challenges by discovering how to decipher Army acronyms, utilize Community Resources, attain better financial readiness and understand the goal and impact of the Army mission on daily life
  • Level Growth: Grow personally through self-development modules. The modules teach participants how to improve their communication skills, personal relationships, and stress management. Participants discover team dynamics, how to solve problems and how to resolve personal conflict.
  • Level Leadership: Expand leadership skills, effective communication techniques and mentorship skills by taking the training modules. Learn about different leadership styles, how to run an effective meeting, how to manage group conflict and how to coach and mentor others. The Enlisted Spouses Course Series prepares enlisted spouses to assume additional responsibilities as their Soldiers progress through their positions as Drill Sergeants, Recruiters and First Sergeants.

My Army OneSource: Army Family Team Building Contact your local AFTB Program Manager for more information at DSN (317) 353-2382 or CIV (907) 353-2382.

New to the Community

Household Goods Lending Closet

When relocating to a new installation, you can borrow basic household goods such as:

  • Pots and pans
  • Dishes

For more information about the Lending Closet.

Plan My Move/Military Installations

This program guides you with detailed information on installations worldwide, planning calendars and checklists for a smooth move as well as information on local weather, maps, programs, services and photos of over 250 military installations. You can visit the Plan My Move website or stop by the Relocation Office.

Contact the ACS Relocation Manager for more information.

Relocation Readiness

Moving is a part of life for Soldiers, civilian government employees and their Families. The Army Community Service Relocation Readiness Program is here to help with a comprehensive support system, whether it’s your first move or the last of many. We have all kinds of information and resources to help you and your family navigate your next military move.

Your first stop should be your local Army Community Service Family center to meet with a Relocation Readiness Program Manager who can get you started.

 

Fort Wainwright Newcomers Orientation:
The Fort Wainwright Newcomers Orientation and Information Fair are an interactive orientation and welcome fair, respectively that introduce incoming Soldiers, Family Members, and other members of the military community to Interior Alaska. All are welcome to attend.

Before attending the Newcomers Orientation, take a look at our Garrison Commander's Welcome Letter and Information Packet. The packet will help orient you to Fort Wainwright and the surrounding communities before you attend the official Orientation.

Welcome to Winter Orientation:
Winters in the Interior of Alaska are extreme. The elements are not forgiving and can have major effects on a person's life. The Welcome to Winter Orientation prepares and educates Soldiers, Family Members, and new DoD Employees on how to be successful during Alaskan winters. The orientation will cover vehicle preparation and repair (winterization), Seasonal Affective Disorder (SAD), winter safety tips, home winterization tips, and much more.

LEVY/OCONUS Briefing:
The LEVY/OCONUS briefing is offered to Soldiers and Families moving overseas or back to the Lower 48. Information provided during the orientation includes but is not limited to your pre-move and pre-move counseling, PCS process procedures, finance entitlements, shipping household goods, port call, Family travel, as well as legal assistance for claims.

Career Guidance & Employment Opportunities

The Employment Readiness Program (ERP) provides information and referral services on employment, education, training, transition and volunteer opportunities to give Family members the competitive edge needed to secure meaningful employment. ERP offers up-to-date information on available employment opportunities, market and job trends, education and volunteer resources to help individuals make informed decisions when seeking employment. Services offered by the ERP include classes and seminars related to employment:

  • Career exploration
  • Resume writing
  • Interviewing techniques
  • Dressing for success
  • Networking
  • Entrepreneurship
  • Individual career assessment and counseling

Contact the Employment Readiness Program Manager for more information.

Volunteer

Volunteerism stabilizes the Army by contributing to community cohesion, increasing self-reliance and enhancing the well-being of Soldiers and their Families. Volunteer to contribute your talents and experience a worthy cause.

Army Volunteer Corps can link volunteers with local volunteering opportunities. What can volunteering do for you?

  • Gain a sense of satisfaction/achievement by meeting challenges
  • Learn about the Army, its sister services and the community
  • Acquire new skills and or expand old ones
  • Obtain work experience
  • Build new friendship and become a cohesive part of the community

Army OneSource: Find Volunteer Opportunities In Your Community Contact the Volunteer Corps Coordinator for more information.

Get Connected! Volunteer – How to Guide for finding opportunities to stay busy or give back

The Volunteer Management Information Management System (VMIS) was developed to give the Army a real-time snapshot of volunteer activities at any given time, at any given installation. You may search for volunteer opportunities; log your hours, and document training and awards all on one site. Best of all, the information travels with you when you PCS or ETS and provides you with a complete volunteer history whether you are just tracking your volunteer activities or using the information to search for employment. Remember all volunteer hours must be tracked through the VMIS System. For further information, please call the Army Volunteer Corps office.. 

Access the VMIS site:  

Log on to: www.myarmyonesource.com 

  • Click on Volunteer tools (upper right hand corner).
  • Now you should see the page that says, “I am looking for volunteer opportunities.”
  • Click on switch to OCONUS.
  • Click on the map where it says Alaska
  • Go to the bottom of this page and filter by organization, change the record page to 200, apply filter – it’s easier to find positions this way.
  • Select a position you are interested in, and then click to apply at the bottom of the page 

NOTE: If you are a first time user, you must register first. Follow the steps below to apply. 

Register (for 1st time users)

  • Click on the Registration for this site (upper right hand corner)
  • Complete the registration information.
  • Click continue.
  • Verify Information, click Register at the bottom of the right hand corner.
  • Screen will show “Registration Complete” and “Thank you for registering. You have been pre-approved and logged into the site.”
  • Click on Continue (returns to home page) 

Apply for a position (once registered)

  • Follow the steps above, then:
  • Position description will open on the screen.
  • Scroll to bottom and click on submit.
  • Screen will say, “Volunteer Application sent.”
  • Screen will say, “What would you like to do next?”
  • An email will be sent to the Organization Point of Contact (OPOC) who must approve your application in VMIS before you can begin logging volunteer hours. 

Log in your hours

  • Log into www.myarmyonesource.com
  • Click on LOG IN at the top of the page
  • Click on VOLUNTEER TOOLS (upper right hand corner).
  • Click on Volunteer Activity.
  • All positions you are registered for are under this tab.
  • To enter for current month, select day, then Add for Open Dates.
  • To enter historical hours, select period, and Add for Period.
Families with Special Needs

The Exceptional Family Member Program (EFMP) provides an all-inclusive approach for community, educational, medical, housing and personnel services for Families with special needs. An exceptional Family member may be a child or an adult with any physical, emotional, developmental or intellectual disorder that limits the individual's capacity to engage in pursuits with peers or that requires:

  • Special treatment
  • Therapy
  • Education
  • Training

Some of the conditions that would qualify a person as an exceptional Family member include:

  • Asthma
  • Epilepsy
  • Diabetes
  • Developmental delays
  • Speech
  • Language
  • Hearing or visual impairment
  • Behavioral issues
  • Physical disabilities and mental health disorders

Respite Care Information Army One Source: Exceptional Family Member Respite Care Program

Enrollment and Screening Information US Army Medical Department: Exceptional Family Member Program Contact the ACS EFMP Manager for assistance.

Click on links below for more information

Survivor Outreach Services

Many times, after the loss of a Soldier, unresolved issues or questions come up long after the Casualty Assistance Officer (CAO) has concluded his or her duties. In addition to the grief the Family will suffer, they may also be faced with issues and questions built around the life of an Army Family. Those left behind often: 

  • Wonder if there is anyone out there that understands 
  • Need local resources for support 
  • Want reliable information about programs, services and benefits available to them, but aren’t sure where to go or how to find them 

In keeping with the Army’s commitment to its Soldiers, the Soldier Outreach Services (SOS) delivers on that commitment by providing dedicated and comprehensive support to Surviving Families who have lost a Soldier, whether active, reserve, guard or retired. The SOS can provide support, information and services as long as is needed. Program Support Coordinators are on hand to: 

  • Meet in person with Surviving Families 
  • Listen with compassion and offer reassurance 
  • Provide information and referral to appropriate resources 
  • Ensure Surviving Families receive all benefits to which they are entitled 
  • Encourage our Surviving Families to remain an integral part of the Army Family for as long as they desire 

For more information contact the local SOS Support Coordinator/Liaison. My Army OneSource: Survivor Outreach Services 

Gold Star Pins 

http://www.goldstarpins.org is aimed at raising awareness of the Gold Star Pin and to ensure that our Gold Star Families receive the respect and honor they are due. 

When you see someone wearing one of the Gold Star Pins, know that he or she has lost a loved one who selflessly served our nation. 

Family Advocacy Program

The Family Advocacy Program (FAP) promotes individual and Family strengths during challenging times to reduce the risk of violence. The FAP provides military Families with prevention services and educational programs, including:

  • Emergency Placement
  • Respite Care
  • Victim Advocacy
  • FAP Education and Prevention
  • New Parent Support Office, Home Visits & Education
  • Sexual Assault & Domestic Violence
  • Support Groups and Enrichment Classes
  • Alternative Services

Domestic Violence 24/7 Hotline: +1(907) 799-9770
Army Community Service Front Desk DSN +1(317) 353-4227 CIV +1(907) 353-4227 can connect you with the above programs.

Need Help with Finances?

Financial Readiness Program

The Financial Readiness Program (FRP) combines consumer affairs and financial counseling with emergency financial assistance. FRP provides a wide range of services to assist Active Duty and retired military, their eligible Family members, Department of the Army civilians, active duty Reserve Component Soldiers and Survivors with their personal financial affairs. The FRP supports commanders in maintaining unit financial readiness while assisting Soldiers and Families to achieve self-sufficiency and long-term financial stability. Some of the FRP services include:

  • Budgeting and debt management
  • Credit reports and scores
  • Investing and the Thrift Savings Plan
  • Preparing for major life events such as deployments, divorce, marriage, large purchases, etc.

Contact the Financial Readiness Program Manager for more information.

Army Emergency Relief (AER)

AER is a private nonprofit organization that provides emergency financial assistance to Soldiers and their Families. AER helps with emergency financial needs:

  • Food
  • Rent Utilities
  • Emergency transportation & vehicle repair
  • Funeral expenses
  • Medical/dental expenses
  • Personal needs when pay is delayed or stolen
  • Other emergency financial needs.

AER partners with other military aid societies to enable local assistance for service members from the Air Force, Navy, Marine Corps, and Coast Guard. AER also provides scholarships toward education. AER gives spouses and dependent children of Army Soldiers great opportunities for their first undergraduate degree (some scholarships can reach $4,000 annually)! Application information can be found online at www.aerhq.org. Contact the Army Emergency Relief Program Manager.

Mobilization and Deployment Readiness Program

The Mobilization, Deployment & Stability Support (MDSSO) Program provides active duty, reserve units and guard units with pre and post deployment and mobilization briefings, Family Readiness Group (SFRG) assistance, training, information, referral services, resource materials, under the REAL (Readiness Essentials for Army Leaders) training.

  • SFRG Leader (Download Smart Book)
  • SFRG Fund Custodian
  • SFRG Key Contact
  • CAsualty REsponse (CARE) Team Training 
  • Emergency Family Assistance Center (EFAC)
  • Army Family Team Building (AFTB) Program Manager
  • Army Family Action Plan (AFAP) Program Manager 

Please contact the Mobilization, Deployment & Stability Support Manager for enrollment into an SFRG training class or assistance with any of the above services.

Army Family Action Plan (AFAP)

AFAP is a grassroots process that gives the community an opportunity to voice concerns and issues that affect quality of life in Fort Wainwright and in the whole Army.

Please click here for the AFAP Issue Submission Form. 

You can submit an issue to the AFAP Program Manager. E-mail your AFAP Issue Form or call the AFAP Program Manager.

 

 

Military & Family Life Consultants (MFLC)

Military and Family Life Counselors (MFLCs) are available to help Service Members and their Family Members deal with deployment and redeployment issues, relationship issues, parenting challenges, communication problems, stress and anxiety, depression, grief and more. Services are free and confidential.

If you would like to speak to an MFLC, please call the following numbers to set up a time to meet:
Adult, Couple, and Youth Military Family Life Counselors:

Adult and couple:
+1 (907) 308-9551
+1 (907) 251-8458
+1(907) 308-9413
+1 (907) 214-1072 (virtual via Zoom)

Child & Youth:
+1 (907) 251-8199
+1(907) 205-0905

Embedded: 1/52 GSAB & 1-25 ARB
+1 (907) 201-4290

School Military & Family Life Counselors:
Arctic Light Elementary: +1 (907) 251-8261
Ladd Elementary: +1 (907) 201-0319
Ticasuk Brown & Hunter Elementary: Vacant
Tanana Middle School & Lathrop High School: Vacant
North Pole Middle School & High Schools: Vacant

Registration Form for ACS Programs and Trainings
Required
Required
Required
Required
:
Americas/Juneau
Leisure Needs Survey

How can we improve the leisure and activity needs of our community? That's where you come in!

By filling out this short survey, you are providing valuable insight and direction for where are Army community ventures to next!

All answers will remain anonymous. Your answers to the following questions will be used to guide future spending, programming, and other management-level decisions.

Required
Required
Required
Required
Required
Required

More Community Support

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First Term Soldier's Financial Readiness Workshop

Attendance is mandatory within 2 weeks of in-processing for all Soldiers.

Nov 29 1 pm - 4 pm

USAG Alaska Newcomers Expo

Get a jump start on your time in Alaska with help from knowledgeable experts who will help you navigate through settling into your new home.

Nov 30 8:45 am - 4:30 pm
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Installation Tree Lighting & Holiday Fun

REGISTRATION OPENS: NOVEMBER 29

Dec 3 4 pm - 8:30 pm
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Building Blocks Playgroup

EFMP Families, you are invited!

Dec 14 10 am - 11 am
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Family Advocacy Annual Refresher

Dec 22 9:30 am - 11 am

Intramural Basketball

2021 - 2022 Season starts 12 January!

Jan 12 6:30 pm - 10:30 pm
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